Privacy Policy

Zen Oven Cleaning Ltd

Last updated: May 2026

1. Who We Are

Zen Oven Cleaning Ltd ("we", "us", "our") is a professional oven and kitchen appliance cleaning company based in the UK. We are registered as a data controller under UK GDPR.

Company address:

124 City Road, London, EC1V 2NX

Email: hello@zenoven.co.uk

Phone: 07778 328 805

Website: www.zenoven.co.uk

We have not appointed a formal Data Protection Officer as we are a small business, but any privacy enquiries can be directed to hello@zenoven.co.uk.

2. What Data We Collect

When you book online

When you use our booking system at zenoven.co.uk, we collect:

Your full name
Your home or property address (for the cleaning visit)
Your email address
Your phone number
Payment details (processed securely — we do not store your card number)
Details about your appliances and any notes you provide about your booking

When you contact us

If you email us, call us, or submit an enquiry through our website, we collect:

Your name and contact details
The content of your message or enquiry

When you visit our website

We and our third-party tools (including Wix and Google Analytics) may automatically collect:

Your IP address
Browser type and device information
Pages visited and time spent on site
How you arrived at our site (e.g. via Google search, social media)

This is standard analytics data used to understand how our website is used. See Section 7 (Cookies) for more detail.

3. Why We Use Your Data

We only collect data we actually need. Here is what we use it for and the legal basis we rely on under UK GDPR:

Processing and managing your booking

Legal basis: Contract performance. We need your name, address, and contact details to provide the cleaning service you have booked.

Taking payment

Legal basis: Contract performance. Payment details are processed securely via our booking platform. We do not store your full card details.

Communicating with you about your booking

Legal basis: Contract performance. We will contact you to confirm bookings, send reminders, and follow up if there are any issues.

Sending you marketing messages (if you have opted in)

Legal basis: Consent. If you have agreed to receive promotional emails or texts from us, we may contact you with offers or cleaning tips. You can unsubscribe at any time.

Improving our service

Legal basis: Legitimate interests. We may use anonymised data and customer feedback to improve how we operate.

Legal and regulatory compliance

Legal basis: Legal obligation. For example, we retain financial records in line with HMRC requirements.

4. Who We Share Your Data With

We do not sell your data. Ever.

We may share your data with:

Our booking platform provider (to manage and process your appointment)
Payment processors (to handle your payment securely)
Email/SMS communication tools (to send booking confirmations and reminders)
Google Analytics (anonymised website usage data)
Subcontractors or employed technicians (name, address, and booking details only, so they can carry out your clean)

All third parties we use are required to handle your data securely and in line with UK data protection law. We do not allow them to use your data for their own marketing purposes.

We will disclose your data to law enforcement or regulatory bodies if required by law.

5. How Long We Keep Your Data

We keep your data for as long as it is needed for the purpose it was collected, and no longer.

Booking and customer records: up to 6 years (in line with UK tax and legal requirements)
Marketing contact preferences: until you unsubscribe or ask us to delete your data
Website analytics data: as configured in Google Analytics (typically 26 months)
Correspondence (emails, enquiries): up to 3 years

When we no longer need your data, we securely delete or anonymise it.

6. Your Rights

Under UK GDPR, you have the following rights:

Right of access — you can ask for a copy of the personal data we hold about you
Right to rectification — you can ask us to correct any inaccurate data
Right to erasure — you can ask us to delete your data (subject to legal obligations)
Right to restrict processing — you can ask us to limit how we use your data
Right to data portability — you can ask for your data in a machine-readable format
Right to object — you can object to us using your data for direct marketing at any time
Right to withdraw consent — where we rely on consent, you can withdraw it at any time

To exercise any of these rights, contact us at hello@zenoven.co.uk. We will respond within one month.

If you are not satisfied with how we handle your data, you have the right to complain to the UK Information Commissioner's Office (ICO):

Website: ico.org.uk
Helpline: 0303 123 1113

7. Cookies

Our website uses cookies. A cookie is a small text file placed on your device when you visit a website.

Cookies we use

Strictly necessary cookies — required for the website and booking system to function. These cannot be turned off.
Analytics cookies — used to understand how visitors use our site (via Google Analytics). These are only set with your consent.
Functional cookies — used by Wix to remember your preferences and support the booking flow.

When you first visit our site, you will be asked to accept or decline non-essential cookies via our cookie banner. You can also manage cookies through your browser settings at any time.

For more information about cookies, visit www.allaboutcookies.org.

8. How We Keep Your Data Safe

We take reasonable technical and organisational steps to protect your personal data from loss, misuse, or unauthorised access. These include:

Using secure, encrypted connections (HTTPS) on our website
Using third-party platforms with their own security certifications for bookings and payments
Limiting access to personal data to those who need it to do their job
Not storing payment card details ourselves

No system is 100% secure. If there is a data breach that is likely to affect your rights and freedoms, we will notify you and the ICO as required by law.

9. International Data Transfers

Some of the tools we use (such as Google Analytics) may transfer data outside the UK. Where this happens, we ensure adequate safeguards are in place in line with UK GDPR requirements, such as Standard Contractual Clauses or adequacy decisions.

10. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal data from anyone under the age of 16. If you believe we have inadvertently collected data about a child, please contact us and we will delete it.

11. Links to Other Websites

Our website may contain links to third-party websites. This privacy policy applies only to zenoven.co.uk. We are not responsible for the privacy practices of other sites and encourage you to read their policies separately.

12. Changes to This Policy

We may update this privacy policy from time to time. When we do, we will update the "Last updated" date at the top of this page. For significant changes, we may notify you by email if we hold your contact details.

We encourage you to check this page periodically.

13. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

Zen Oven Cleaning Ltd

124 City Road, London, EC1V 2NX

Email: hello@zenoven.co.uk

Phone: 07778 328 805